Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our store, choose your product, fill in the personalization details (name, date, message, or photo) in the notes field at checkout, and complete your purchase.

Can I change my order after placing it?

Please contact us as soon as possible at contact@creativewavesprints.com. Once production has started, changes may no longer be possible.

Personalization

How do I send my personalization details?

Fill in your details (name, date, message, or photo) in the notes field during checkout.

Will I receive a preview before production?

Please contact us at contact@creativewavesprints.com if you would like a preview before production starts.

What if I made a mistake in my personalization details?

Contact us immediately at contact@creativewavesprints.com. We will do our best to correct it before production starts.

Shipping & Delivery

How long does production take?

Production takes approximately 3-5 business days.

How long does delivery take?

Delivery takes approximately 2-5 business days after production.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location.

Returns & Refunds

Can I return a personalized item?

Because all our products are made especially for you, we do not accept returns on personalized items unless there is a mistake on our part.

What if my order arrives damaged?

Please contact us within 48 hours at contact@creativewavesprints.com with a photo of the damaged item. We will send a replacement as soon as possible.

Contact

Still have questions?

Feel free to reach out at contact@creativewavesprints.com — we're happy to help!